FAQ (Frequently Asked Questions)

  1. What type of payments do you accept?
  2. What is your normal processing time?
  3. How do I place an on-line order?
  4. What type of shipping services do you offer?
  5. What is your mailing address for payments?
  6. Is my information kept on file?
  7. Do you have a Wish List service?
  8. Do you offer discounts on items?
  9. Is there a Minimum Order amount?
  10. What is your return policy?



1. What type of payments do you accept?
Answer: We accept credit cards, checks and money orders. Credit cards are processed through PayPal when you have completed the shopping cart process. Paypal paid orders will ship to the verified address registered with PayPal. If paying with a check or money order, items will be placed on hold for seven days while waiting for payment. If a check or money order payment has not been received when the seven day hold expires, the order will be canceled and the items will be made available for sale once again.

2. What is your normal processing time?
Answer: Normal processing time for orders to be shipped is within five business days or less; sometimes longer if the site's owners are on travel. Normal processing time for RUSH orders is within 24 hours of payment receipt and is dependent upon the shipping service requirements. If you need an order shipped RUSH, there is additional processing fees and the order's shipping service must be for USPS Express Mail, no exceptions.

3. How do I place an on-line order?
Answer: Step-by-step instructions for order placement:

  1. Locate an item you are interested in purchasing.
  2. Place the item in a shopping cart by clicking the Buy Now or Add to cart button.
  3. Item is now placed in a cart and you will be re-directed back into the store.
  4. To see what is in your cart, click on the Shopping Cart link on top menu.
  5. Ready to check out? Click the Shopping Cart link and follow the instructions.

4. What type of shipping services do you offer?
Answer: Below are the shipping methods we can offer to USA customers:

  • First Class Mail
  • Priority Mail Confirmed
  • Priority Mail Insured
  • Express Mail
  • UPS Ground Services
Below are the shipping methods we can offer to our International customers:

  • First Class Mail International
  • Priority Mail International

5. What is your mailing address for payments?
Answer: Payments are to be made payable to "Artifax" and sent to:

Artifax
PO Box 14382
Tallahassee, FL 32317-4382

6. Is my information kept on file?
Answer: Information concerning your name, address, and user name that you complete during registration is kept on file. Your password is encrypted and cannot be seen by our employees. Payment information is not stored or retrievable on our web site. We forward all payment services to PayPal unless you send us a check for payment.

7. Do you have a Wish List service?
Answer: Yes! You need to register and be logged in to use this service. When you find an item you would like to add to your Wish List, click on the item's thumbnail, and then on the Add to wish list button below the "Add to cart" button. When you are logged in, you can view your Wish List by clicking on Wish List on the left side panel directly under "Your Cart" category. We cannot view your wish list as this service was designed for the shopper's privacy.

8. Do you offer discounts on items?
Answer: Yes! 10% is deducted on orders totaling $1,000.00 or more (before shipping fees). We periodically post Discount Coupon Codes in our News section found on the right side margain. If you sign-up for News updates, you will receive an e-mail when these coupon codes are posted. We also have $1, $3 and $5 categories for placement of sale items. We cannot not offer bartering or competitor price matching.

9. Is there a Minimum Order amount?
Answer: In order to perform checkout, your order subtotal must equal or exceed $25.00.

10. What is your return policy?
Answer: Please visit our Terms & Conditions page for this information.

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